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Privacy Policy

Effective Date: 25 Oct 2024

At TechxArtisan, safeguarding your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with the services and products we offer. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect and process various types of information, including:

  • Personal Information: Name, email address, phone number, postal address, and other contact details provided by customers or users.
  • Business Information: Details related to your organisation, such as project briefs, technical requirements, or service requests.
  • Technical Information: IP addresses, device information, browser type, and software usage statistics collected through cookies or other tracking technologies.
  • Financial Information: Payment details when you engage with us for commercial transactions.
  • Communication Records: Email correspondence, phone call records, and chat messages, as well as feedback or survey responses.

2. How We Use Your Information

We use your data to provide, improve, and personalise our services, including but not limited to:

  • Service Delivery: To develop, manufacture, and deliver hardware or software solutions, including custom products and tech installations.
  • Communication: To respond to inquiries, provide updates, and manage ongoing projects.
  • Marketing & Newsletters: To send you information about new products, services, or promotions (you can opt out at any time).
  • Research & Development: To enhance our products and services, supporting innovation in AI, IoT, and other technologies.
  • Compliance & Legal Obligations: To meet regulatory, certification, or contract requirements, such as CE or RoHS compliance.

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information under the following circumstances:

  • With Trusted Partners: Third-party vendors or partners who assist in manufacturing, testing, or software development, under confidentiality agreements.
  • Legal Compliance: When required by law, regulation, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets.
  • With Your Consent: When you provide explicit consent for specific data sharing (e.g., collaborating with artists or tech consultants).

4. Data Security

We implement robust technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes:

  • Encryption of sensitive data during transmission.
  • Regular software and firmware updates to mitigate vulnerabilities.
  • Controlled access to systems handling customer or project data.
  • Backup protocols to safeguard critical information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and improve our services. You can control or disable cookies through your browser settings.

6. Your Rights and Choices

As a data subject, you have the following rights:

  • Access and Correction: Request access to the personal information we hold about you and correct inaccuracies.
  • Data Portability: Obtain a copy of your data in a structured, machine-readable format.
  • Erasure: Request the deletion of your personal data, subject to legal and business obligations.
  • Withdraw Consent: Opt out of marketing communications or revoke previously granted consent.
  • Lodge a Complaint: File a complaint with a data protection authority if you believe your data rights are being violated.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and support our business operations. After that period, data will be securely deleted or anonymised.

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their respective privacy policies for more information.

9. International Data Transfers

If you access our services from outside the UK, your data may be transferred to and processed in the UK or other countries. We ensure appropriate safeguards are in place for such transfers to comply with applicable data protection laws.

10. Children’s Privacy

Our services are not directed towards children under the age of 13, and we do not knowingly collect personal information from them. If we become aware that we have inadvertently collected data from a child, we will promptly delete it.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically to stay informed about how we are protecting your data. Significant changes will be communicated directly through email or our website.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

TechxArtisan
Email: info@techxartisan.com

By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.