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Terms of Service

Effective Date: 25 Oct 2024

Welcome to TechxArtisan. These Terms of Service ("Terms") govern your use of our products, services, and website. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.

1. Definitions

  • “TechxArtisan”, “we”, “us”, or “our” refers to TechxArtisan, the provider of hardware, software, and related services.
  • “Customer”, “you”, or “your” refers to any individual or entity using our products or services.
  • “Services” include all our offerings, such as custom hardware, software solutions, consulting, training, maintenance, and tech installations.

2. Scope of Services

TechxArtisan offers a range of services, including:
- Custom hardware and software development
- Tech art installations and interactive projects
- Consulting for hardware-software integration and enterprise solutions
- R&D and innovation consulting in AI, IoT, and electronics
- Ongoing support, maintenance, and training

3. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to enter into a contract with us. By using our services, you confirm that all information provided to us is accurate, complete, and current.

4. Orders and Payments

  • Quotations and Proposals: Any quotations or project proposals provided by TechxArtisan are valid for 30 days unless otherwise specified.
  • Payments: Payment terms will be outlined in project contracts or invoices. All invoices are payable within the agreed timeline. Late payments may incur interest at a rate specified in the invoice or as per applicable law.
  • Cancellations: Cancellation policies will be detailed in specific project agreements. Some bespoke or custom work may be non-refundable.

5. Intellectual Property

  • Ownership: TechxArtisan retains ownership of all intellectual property (IP) rights for software, designs, or prototypes developed unless explicitly transferred under a contract.
  • Customer IP: You retain ownership of any IP provided by you for a project. We will only use it for the agreed purpose.
  • Licence: If software or hardware is licensed to you, it is for the specific use outlined in the agreement and cannot be sublicensed, sold, or transferred without our prior consent.

6. Use of Products and Services

  • Prohibited Use: You must not use our products or services for any unlawful or unauthorised purpose.
  • Third-Party Software: Some products may include third-party components governed by separate terms. You agree to comply with any applicable third-party licences.
  • Training and Maintenance: Any training or maintenance services will follow the schedule and conditions outlined in relevant service agreements.

7. Warranties and Disclaimers

  • Hardware and Software Warranty: We provide a warranty for our products and services as outlined in specific agreements. This typically covers defects in materials or workmanship but excludes misuse, unauthorised modifications, or normal wear and tear.
  • No Guarantee of Compatibility: While we endeavour to ensure that our hardware and software integrate seamlessly, we do not guarantee compatibility with all systems or platforms.
  • Disclaimer: All services and products are provided “as is” without warranties beyond those explicitly stated.

8. Limitation of Liability

  • Direct Damages: Our liability is limited to the amount paid by you for the relevant product or service.
  • Indirect or Consequential Damages: We are not liable for indirect, incidental, or consequential damages, including lost profits, business interruptions, or data loss, even if advised of the possibility.
  • Force Majeure: We are not responsible for delays or failure to fulfil our obligations due to events beyond our control, including natural disasters, pandemics, or government actions.

9. Confidentiality

Both parties agree to maintain the confidentiality of sensitive information shared during the course of business. This obligation continues even after the termination of any project or service agreement.

10. Termination

  • By Customer: You may terminate a service agreement by providing written notice, subject to the terms of the specific agreement.
  • By TechxArtisan: We reserve the right to terminate agreements if you breach these Terms, fail to make payments, or engage in unlawful conduct.
  • Effect of Termination: Upon termination, you must cease using our services and return any materials belonging to TechxArtisan. Any outstanding payments remain due.

11. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by and construed in accordance with the laws of the United Kingdom.
  • Dispute Resolution: Any disputes will first be resolved through good faith negotiations. If no resolution is reached, the matter may be referred to arbitration or the courts in [Insert Jurisdiction].

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website, and significant updates will be communicated directly to customers. Your continued use of our services after any changes signifies your acceptance of the updated Terms.

13. Third-Party Links and Content

Our website or services may contain links to third-party content. We are not responsible for the practices or content of such third parties and encourage you to review their terms and policies.

14. Support and Contact Information

If you have any questions, concerns, or need support, you can contact us at:

TechxArtisan
Email: info@techxartisan.com

By using TechxArtisan’s products and services, you acknowledge that you have read, understood, and agree to these Terms of Service.